Your provider lacks features you need. A seven-hour Thursday feature gap analysis identifies what's missing.
A IPTV reseller in Germany spends seven hours every Thursday analyzing provider feature gaps.
He lists: features his customers request (2 hours), features competitors offer (2 hours), features his provider lacks (2 hours), and prioritizes which gaps matter most (1 hour).
His Panel IPTV provider's feature set is mapped against customer needs.
A Revendeur IPTV who never analyzes feature gaps doesn't know what he's missing. His customers request features. He can't deliver. They leave.
Here's what the gap analysis revealed. A reseller discovered that 40% of his customers had requested catch-up TV (watching shows that already aired). His provider didn't offer it. He switched to a provider that did. Customer satisfaction increased.
The practical implementation is simple. Block Thursday 9 AM-4 PM. "Feature Gap Analysis." Use the four tasks above. If critical gaps exist, consider switching providers.
What actually works is sharing gap analysis with your provider. "Here's what you're missing. Can you add it?" Some providers will build features for good resellers.
I learned that feature gaps cost customers. The Seven Hour Thursday Provider Feature Gap Analysis identifies the gaps.
Honestly, analyze your provider's feature gaps this Thursday. Your IPTV reseller customers are waiting.